ON ITS WAY! 📦
Tracking & Shipping
Track Your Order
There are a few ways that you can track your order's progress:
- Use the chat bubble at the bottom-left. Below the "Instant answers" header, click on "Track my Order".
- If we have already provided you with a Tracking #, then you may also paste that into Bing or Google to see its progress.
- Otherwise, if you have lost your Tracking # and/or the chat bubble is not showing for you, please e-mail us. We're happy to help!
My delivery has an issue or has not arrived on time. What do I do?
We're probably already looking into it!
Reach out to us using the chat bubble at the bottom-left so that we can let you know what's going on.
When will my order be delivered?
The following delivery timelines are only estimates. If you have more questions, reach out to us using the chat bubble at the bottom-left.
- Weekends: We do our best to ensure that orders are shipped out as fast as possible, even on weekends!
- U.S. Holidays: During most Holidays in the United States, we will take the day of to wind down. But, any day before and after that, we're shipping orders.
- Other Delays: Although we do our absolute best to get all orders out as quickly as we're able to, we understand that sometimes there may be delays. After 3-5 days, if your order has not moved or changed, please reach out to us with your Tracking # and other info.
If your order is stuck or has another issue, please let us know as soon as possible! We're usually available between 5pm and 10pm (UTC) Global Standard Time.
Sales, Promos, Deals, etc.
Pricing
Why are some lasers so expensive?
We believe in only manufacturing products using the highest quality materials and parts available to us, specially crafted for the intended purpose when possible.
We also believe in paying our Engineers, Support team, and other colleagues fairly.
This means that, while our products may appear more expensive in some cases, we will always deliver on quality, function, and support.
Do I get benefits for having an account?
Absolutely! When joining our community, you unlock access to exclusive offers and enjoy significantly larger discounts on select products.
Create an Account
More Questions?
Message us using the chat bubble at the bottom-left. We're happy to answer any questions that you might have!
We're usually available around 5pm to 10pm (UTC) Coordinated Universal Time. But, you can still message us and we'll get back to you later if we aren't available.
Chat with us!
Chat Support
Whether you need help with a laser, want some more information on upcoming products, or just wanna chat with us, we're here!
We're usually available around 5pm to 10pm (UTC) Coordinated Universal Time. But, you can still message us and we'll get back to you later if we aren't available.